Helping you grow
as a researcher,
guiding you through the liminal

I coach individuals and teams through the in-between — the uncertain spaces where skills are forming, roles are shifting, and the path forward isn't yet clear. Together, we find it, and build products that are better for it.

"Liminality may be partly described as a state of reflection."

— Victor Turner

Get in touch View services

About

Hello, I'm Kristen Kersh.

I'm a people-focused UX researcher with over 12 years of experience turning research into strategy. I've built and led mixed-methods research teams, shaped product decisions across every stage of development, and worked across platforms — haptic, visual, voice, and gesture.

My work spans education, healthcare, integrity, and co-presence — including international research across NORAM, LATAM, and APAC, and experience working with protected populations including children. I have held researcher and research manager roles at Google, Meta, and Amazon. I hold a Masters from the Harvard Graduate School of Education, an MFA in Design and Technology from Parsons School of Design, and an undergraduate degree in Anthropology.

Curiosity over certainty

People before process

Growth through uncertainty

Services

For Individuals

1:1 Research Coaching

Personalised coaching sessions for researchers at any stage — building confidence, sharpening methods, and navigating the liminal spaces of career growth.

Career Development

Guidance for researchers looking to level up, transition into UX, or find their footing in a new role or industry.

Portfolio & CV Review

Detailed feedback on how you present your work — helping you tell a clearer, more compelling story to potential employers and clients.

For Organizations

Usability Testing

Moderated and unmoderated testing sessions that reveal where users struggle and why — so your team can fix the right problems.

Research Workshops

Facilitated sessions that bring stakeholders into the research process — building empathy and buy-in across your organisation.

Team Research Strategy

Helping organisations build or mature their research practice — from hiring and tooling to process design and cross-functional collaboration.

User Interviews

In-depth interviews that surface motivations, pain points, and mental models — the kind of insight that surveys can't capture.

Journey Mapping

Visual maps of the end-to-end user experience that align teams around a shared understanding of the customer journey.

Competitive Analysis

Structured evaluation of competitors and alternatives to identify gaps, opportunities, and differentiation strategies.

Get in Touch

Let's talk about your needs.

Whether you need coaching, a research partner for a single project or ongoing support, I'd love to hear from you. I typically respond within one business day.

Email hello@kristenkersh.com

LinkedIn linkedin.com/in/kristenkersh

Helping you growas a researcher,guiding you through the liminal